AI Voice Agents
AI voice agent development
A voice agent is worth building when the call is repetitive and the cost of missing it is high. Qualifying an inbound enquiry, booking a slot, chasing a no-show, running a first-round screen: the script barely changes, but somebody has to be free at the moment the phone rings.
We build agents that hold a real conversation, handle interruption and correction, and finish the job by writing the outcome somewhere useful. A call that ends without updating a calendar or a CRM record has not actually saved anyone time.
What you get
- Inbound answering, outbound calling, or both
- Conversation design tuned to the call type, not a generic script
- Live booking into your existing calendar
- Post-call transcription, scoring, and summary
- Escalation rules that hand off to a person on the conditions you set
- Call recordings and structured outcomes written to your CRM
How it works
- 01Map the callWe take the calls you actually get, including the awkward ones, and work out which the agent should own and which it should hand over.
- 02Build and voice itConversation design, voice selection, and the integrations the call has to touch: calendar, CRM, telephony.
- 03QA against real callsYou listen to recordings before it takes a live call. We tune on the failures, not on a happy path demo.
- 04Go live and watch itIt runs on monitored infrastructure, with call outcomes visible so you can see what it is doing.
Common questions
Will callers know they are talking to an AI?
Most will work it out, and we think you should tell them. The agents are built to be clear about what they are rather than to pass as human. In practice callers do not mind an agent that answers immediately and books them in; they mind one that wastes their time and cannot escalate.
What happens when the agent cannot handle something?
It escalates on rules you define, either transferring live or capturing the details and alerting a person. An agent without a clean handoff path is how you lose a customer, so we treat the escalation route as part of the build rather than an afterthought.
Can it work with our existing phone number and CRM?
Yes. Agents run on your existing telephony and write into the CRM you already use. We integrate through the systems you have rather than asking you to move.
How long does a voice agent take to build?
A focused single-purpose agent, such as inbound qualification or appointment booking, is usually a matter of weeks rather than months. The variable is rarely the agent itself; it is how many systems it has to touch and how quickly we can get access to them.
Works in