Insights
Notes on building with AI.
Practical writing on the AI topics we get asked about most. No hype, just what we have learned shipping real systems.
What Is Browser Use?
Browser use lets AI agents operate a real web browser to complete tasks, and it comes with clear strengths and hard limits.
OpenAI vs Claude: Where to Use Each
A practical, vendor-neutral framework for choosing between OpenAI and Claude, with the honest answer that most teams should use both.
Why Most AI Systems Fail
AI systems rarely fail because the model is weak; they fail on evaluation, grounding, human handoff, data, scope, and monitoring.
RAG in Plain English
Retrieval augmented generation grounds a language model in your own documents, so answers come from your facts instead of the model's memory.
What Makes Voice AI Actually Work
A voice agent that does not feel robotic depends on a chain of parts working within a tight latency budget, not on any single model.
Platform, Agent, or Automation: What Do You Actually Need?
Before building anything, decide whether the job calls for a full platform, a conversational agent, or a quiet background automation.