AI Agents & Workflows
Multi-Location Salon Chain
WhatsApp support agent across a multi-location salon chain.
A WhatsApp AI agent that handles inbound messages 24/7 for a 30-plus-location salon chain, answering from a location-specific knowledge base and escalating cleanly when needed.
Why it matters
Across 30-plus salons, the same questions arrive all day: opening times, prices, discount codes, how to book, the occasional complaint. Answering them with a human care team is expensive, and quality drifts from one location to the next depending on who happens to reply.
The agent handles inbound WhatsApp around the clock, answering from a knowledge base specific to each location so the details are always right. It sends bookings to the self-service link and creates Zendesk tickets for complaints. It never invents an answer: if the knowledge base does not have it, it escalates to a person with expectations already set. Consistent service, lower cost, every branch.
The problem
A large multi-location salon chain handled high volumes of repetitive queries (bookings, location info, discount codes, complaints) through a human care team, creating cost pressure and inconsistent quality across locations.
How it works
The agent handles all inbound WhatsApp messages 24/7.
It references a location-specific knowledge base for services, pricing, discounts, and salon details.
It routes bookings to the self-service booking URL.
Out-of-scope or escalation requests are triaged by business hours and passed to a human with expectations set.
Zendesk tickets are created for complaints and unresolved queries.
The agent never fabricates answers: if the knowledge base lacks it, it escalates.
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