AI Agents & Workflows
Insurance & Claims Company
Email analyst agent for insurance claims triage.
An AI Email Analyst Agent that reads inbound claims emails and populates a structured Airtable schema of 50-plus fields, feeding a unified claim processing pipeline.
Why it matters
Claims live in email, and email is unstructured by nature. Every inbound message carries the details that decide priority and routing, but reading each one by hand to pull those details is slow and inconsistent, and urgent or high-risk claims get the same attention as routine ones.
Our email analyst agent reads each inbound message and fills a structured Airtable schema of 50-plus fields: category, sentiment, urgency, SLA risk, complaint signals, escalation priority, and owner. It only reports what the email actually says and never fabricates. The result is a clean, sortable pipeline where the claims that matter most surface first, automatically.
The problem
An insurance and claims company receives high volumes of email across claims processing and needed to automatically classify, extract key data, and assess sentiment and priority, all feeding one pipeline.
How it works
The agent reads inbound emails and populates a 50-plus field Airtable schema.
Fields include claim category, sentiment, urgency, SLA risk, complaint detection, escalation priority, and action owner.
The agent only answers from the transcript, with no fabrication.
The data feeds unified Airtable-based claim processing and routing logic.
Client-provided endpoints are used for integration.
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